Notable Technology and Operational Wins

Custom CRM for Real Estate Wholesaling

  • Achievement: Implemented a proprietary CRM system tailored for real estate wholesaling operations, integrating virtual assistant support and automation workflows. The system streamlined lead management, deal tracking, and workflow automation, reducing manual intervention.

  • Impact: Increased deal closures and operational efficiency, enabling real estate investors to scale operations with reduced overhead and faster deal processing.

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AI-Driven Marketing Workflows

  • Achievement: Developed and deployed AI-powered marketing automation workflows that analyzed user interactions and engagement data to refine lead nurturing processes.

  • Impact: Increased lead conversion rates, improved customer engagement, and reduced marketing costs by automating repetitive tasks.

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Data Extraction Automation

  • Achievement: Engineered web scraping tools and bots to automate data aggregation from multiple online sources, integrating them directly into business workflows.

  • Impact: Improved operational efficiency by reducing time spent on data collection, allowing teams to make data-driven decisions faster and with higher accuracy.

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Onsite Training & Vendor Alignment

  • Achievement: Conducted in-person training sessions for third-party vendors, aligning them with company procedures and operational expectations.

  • Impact: Strengthened vendor partnerships, improved service consistency, and enhanced overall operational performance.

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Operational Metrics Tracking and Dashboards

  • Achievement: Developed comprehensive dashboards to track team-level and operational metrics, including North Star metrics and OKRs, providing real-time system health insights.

  • Impact: Improved leadership decision-making, enhanced accountability, and optimized operational efficiencies.

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Standard Operating Procedure (SOP) Vault

  • Achievement: Developed a comprehensive SOP library, including thousands of pages of guides, cheat sheets, and interactive training resources in multiple formats (PowerPoint, Word, video).

  • Impact: Standardized training and operational processes, ensuring efficiency and adherence to best practices across teams.

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Jira Customization for Project Management

  • Achievement: Designed and implemented advanced Jira configurations, including custom formulas, smart filters, and interactive dashboards to manage over 3,000 project issues.

  • Impact: Increased project visibility, improved workflow efficiency, and ensured compliance with development best practices.

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Executive Management & Visionary Planning

  • Achievement: Led company-wide strategic initiatives, including team structuring, technology decision-making, and scaling operations. Managed key development projects and contract oversight.

  • Impact: Strengthened business growth strategies, optimized team performance, and enhanced scalability, ensuring sustainable growth.

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Search Engine Optimization (SEO) & Digital Presence Optimization

  • Achievement: Executed advanced SEO strategies to enhance search rankings and organic traffic growth, optimizing content marketing and backlink strategies.

  • Impact: Increased organic traffic by 50%, driving higher engagement and revenue from digital channels.

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System Availability and Reliability Engineering (SRE)

  • Achievement: Led backend infrastructure optimizations to ensure 99.9% system uptime, implementing proactive monitoring solutions and automated failover mechanisms.

  • Impact: Reduced downtime incidents, enhanced customer service reliability, and ensured seamless business operations.

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Business Framework Implementation (Agile & RISE Systems)

  • Achievement: Implemented Agile and RISE system frameworks to optimize project execution and business processes, improving adaptability to evolving business needs.

  • Impact: Enhanced operational alignment, increased project delivery efficiency, and improved team collaboration.

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CRM for Group Homes

  • Achievement: Designed and implemented a specialized CRM tailored for the group home industry, catering to a 40,000+ member community. The system streamlined case management, resident tracking, and compliance monitoring.

  • Impact: Enhanced operational efficiency, improved communication between stakeholders, and facilitated compliance with industry regulations, reducing administrative burden.

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